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genesys developer
TCS
Pune, Maharashtra, India
Genesys to CISCO VOIP integration, French/Dutch is advantage to understand and test the IVR flow
Relevant working experience in above required technical skill sets in Genesys, The detail architecture, product and solution knowledge in an inbound call center using Genesys, Experience in using tools to troubleshoot and fix production issues
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Genesys developer Bangalore
TCS
Bengaluru, Karnataka, India
Contact Center Environment, Genesys CTI, Voice, eServices, Inbound and Outbound voice flows, WFM, Genesys Sip debugging
Overall IT experience of 5+ years - Experience in Genesys framework and exposure on genesys reporting. Experience in Genesys SIP(Session initiation protocol) server development [at least one project executed to completion. Preferably voice]. Experience in Genesys IRD/ORS application development
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